Privacy Policy

BALKLAND d.o.o. and BALKLAND LTD (collectively referred to as “Balkland“), travel agencies providing Balkan tours and activities, value the privacy of our customers and are committed to protecting it. This Privacy Policy explains what information we collect, why we collect it, and how we use it.

Information Collection and Use

We collect information from you when you use our services or visit our websites. This information may include:

– Personal information such as your name, email address, travel preferences, and any other information you choose to provide.

– Payment information such as your credit card number and billing address.

– Technical information such as your IP address, browser type and version, operating system, and other similar information.

– Information about your use of our websites and services, such as pages visited, links clicked, and other actions taken.

We use this information to:

– Provide, maintain, and improve our tours and services.

– Personalize your travel experience.

– Communicate with you about your travel plans, respond to your inquiries, and provide customer support.

– Monitor and analyze usage of our websites and services.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with third parties in the following limited circumstances:

– With your consent.

– With service providers who perform services on our behalf, such as travel suppliers, payment processors, and hosting and maintenance services. These service providers are bound by strict confidentiality agreements and are only permitted to use your information in connection with the services they provide to us.

– To comply with legal obligations, such as responding to a subpoena or court order, or to protect the safety and security of our customers, our websites, or the general public.

Data Security

We have implemented security measures to protect your information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized third parties will never be able to defeat our security measures.

Links to Other Websites

Our websites may contain links to other websites, such as travel suppliers and booking platforms. We are not responsible for the privacy practices of other websites, and we encourage you to read the privacy policies of each website you visit.

Children’s Privacy

Our websites and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our websites. Your continued use of our websites and services following the posting of any changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: info@balkland.com